Over the last week, many people have been contacting me
saying that the Update System which is included with selected products was not
working. Last night I investigated the issues and found that the customer were
correct - the Updater system was not working.
Checking in to this, much to my horror I found that Hippo,
the company I purchased the update system from was out of action and
unbeknownst to me, their update system was web enabled, which means with their
customer site out of commission, the whole updater system collapsed.
Hippo on their website are being quite vague about what is
going on or even if it is going to come back at all. Needless to say, it looks
like a distinct possibility that the update system is now defunct.
So, where does this leave you?
Primarily for the most regular updated products such as
Fusion or vString, you should be fine. Because I moved my vendor system over to
Casper a few years back, you can use the redelivery terminal in store to get
your updates.
If you bought your fusion or vString products on the market
place you will be supported too. Casper does have a system where you can import
sales from the market place and I will be sorting out customer updates there
too. In other words you will be able to update your product via the redelivery
terminal.
This situation is a mess and I am not happy to say the
least. I will be going through all updateable products soon and installing new
Casper Updaters to replace the defunct Hippo ones.
I can only apologise to customers but sadly it is out of my
hands.
If you have a product that you need updating and you can't
get it from the redelivery terminal, please contact Hemi Violet in world and I
will try to get this sorted for you.
Do remember I am only human though and even I can't do everything.
